HOW TO SHOP
Placing your first online grocery order
Create an Account
Click ‘Register now’ below and be sure to confirm your email address by clicking on the link sent in your confirmation email.
Add your VALUEclub
Sign into your account and select ‘VALUEclub’. Once your card has been added, your purchases from the last 6 months will appear under ‘past purchases’.
Reserve Delivery Slot
Select ‘Reserve Delivery’ at the top of the screen. The delivery charge will vary from €4 to €8 depending on your chosen slot. Orders can be amended up until 11pm the evening before delivery.
Start Shopping
To browse by aisle, select the ‘Grocery’ menu. To browse by item, use the search bar. You can also shop by ‘Favourites’ or ‘Past Purchases’.
Things to Know
Delivery Costs & Times
Select a 2hr time slot between 8am and 10pm for your delivery. A delivery charge of €4, €6 or €8 will apply depending on delivery slot.
€10 off €50 Voucher
Get €10 off every €50 you spend. Your voucher will automatically be deducted from your bill. Minimum spend is required. €10 taken off every €50 to the value of €150. Exclusions apply.
Past Purchases
Once you register your account and add your VALUEclub card, your instore purchases for the last 6 months will appear in this section. Past Purchases can be found at the top of the screen.
Favourites
Click the heart icon to add a product to your Favourites for easy access. Favourites can be found at the top of the screen.
HOW YOUR ORDER IS PICKED & PACKED
Our personal shoppers will pick the freshest product with the longest sell by date for your delivery. They will pack your shopping into crates with care, placing heavier items at the bottom.
VALUEclub
VALUEclub is a way of saying thank you to customers for shopping with us. To collect points for online orders, add your VALUEclub card details to your account by signing in and clicking the ’VALUEclub’ button.
Returns
Your delivery driver will bring products you wish to return back to store and process your refund. If you notice an issue with your order after your driver has left, we are always happy to help.
Substitutions
If you ‘Allow Substitution’ your Personal Shopper will choose a replacement if the product is out of stock. You can leave your Personal Shopper notes if there are certain substitutions you would prefer over others. Your Delivery Driver will inform you of the substitution. You can keep it or get a refund.
