DELIVERY & RETURNS
Where do you deliver to?
*Excludes Aran Islands
Don’t worry – if we don’t deliver to your area yet, you can still register to be notified when we do!
Register with us
How can I see if Dunnes Stores deliver to my area?
When you visit our website click ‘Check to see if we deliver to your area’ and enter your Eircode. Don’t worry – if we don’t deliver to your area yet, you can still register to be notified when we do!
Register with us
What are my delivery time options?
We have many delivery slots to choose from to suit your lifestyle and schedule. Simply register and log into your account where you can see the delivery slots available within your area. We offer seven-day delivery with slots ranging from 8 am and 10 pm. Your order will be delivered within the 2-hour time slot of your choice.
How long will my delivery slot be held for?
When you choose your delivery slot it will be held for 2 hours giving you plenty of time to complete your order.
Is there a delivery charge?
A delivery charge of €4, €6 or €8 will apply depending on your delivery slot.
None of the delivery time slots suit me, what can I do?
If you cannot find a suitable delivery slot, please check back in again soon to see if a suitable slot has become available due to a cancellation.
Can I change my delivery slot?
You can change your delivery slot up to 11 pm the night before your current delivery time. However, your preferred time may not be available.
How do you deliver?
During delivery, we follow social distancing guidelines to keep you and our drivers safe. Drivers will keep a 2-metre distance from you and will only enter the property in the below exceptional circumstances. Trays and delivery equipment are wiped down after each delivery.
If you are a vulnerable, disabled or elderly customer, your Delivery Driver can take your shopping inside your home upon request, providing they believe it's safe to do so. Unfortunately, they won’t be able to enter your home if you are self-isolating.
For deliveries to a residential apartment block, we will generally deliver to the front door of your apartment. For deliveries to a business address, delivery will only be made to the ground floor communal entrance.
What happens if my delivery is delayed?
We try our very best to inform our customers of any potential delay as soon as possible. However, occasionally delays can occur beyond our control. You will receive a call to inform you if your delivery is delayed.
Will my order still be delivered if nobody is home?
If you are not home to meet your Delivery Driver, they will try to contact you to discuss alternative arrangements for another date or time.
Can I amend my order after I have checked out?
Sometimes you may need to add last-minute items to your shopping list. You can amend your order up until 11 pm the night before your delivery.
What if you haven’t got what I want?
Sometimes, items on your order may not be available for example if the item is out of stock. If you allow substitutions, we will offer you a suitable alternative. Your driver will inform you of the substitution. You can choose to keep the item or get a refund– just let your driver know.
For offers and meal deals, if we’ve substituted an item with one that’s not part of the deal and is a more expensive product, the price may increase. If you don’t want to pay the extra cost, you can choose to refuse all the items picked for the deal and get a refund instead.
What if I have damaged items?
If an item is damaged, hand it back to your Delivery Driver and you will be refunded. If you only spot this after the driver has left, you can call our Customer Service team. Alternatively, you can return it to your local store.
What if items are missing from my order?
If there’s an item missing from your delivery and no substitute has been provided, please contact our Customer Service team
What is your returns policy?
Your Delivery Driver will bring any products you wish to return, back to the store and process your refund. If you notice an issue with your order after your driver has left, please contact our Customer Service team. Refunds are processed within 24 hours, please note, the card issuing bank may take a further 3-5 working days to credit the relevant account.
I've bought a new electrical item. Where can I recycle my old one? (WEEE Recycling)
Dunnes Stores WEEE Number: DUN100
Customers buying new electrical items can avail of our free recycling service. Old products can be deposited at the time of sale of a new electrical product in store. Alternatively, or if purchasing online, customers can bring old electrical items to any of our Dunnes Stores within 28 days of the date of sale, accompanied with a valid proof of purchase. Store locations and opening times can be viewed on our Store Locator page.
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. Distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge.
Those establishing their own take-back scheme must, as a minimum, offer all customers buying new electrical equipment free take-back of their old electrical items on a like-for-like basis. Find more information on WEEE recycling, and to locate your local recycling centre, visit www.recyclenow.com.
Unwanted electrical equipment is Ireland and the UK’s fastest growing type of waste. Many electrical items can be repaired or recycled, but cannot be disposed of through the usual wheeled bin waste collections. For further information, get in touch with our Customer Service team.