DUNNES APP DELIVERED BY

Dunnes Stores has partnered with buymie to offer a personal shopper service through the Dunnes Stores App. A buymie personal shopper shops for your groceries in store and delivers them to you on the same day. Delivery can be available in as little as one hour, subject to shopper availability, basket size, location and the time of your order.

Same Day Grocery orders are sent to a buymie personal shopper at the time they need to be picked for your chosen delivery slot. Bookings can be made in advance, with delivery slots potentially available in as little as one hour. Personal shoppers also use specialised equipment to help protect the temperature and freshness of your groceries.

When ordering through the Dunnes Stores App, delivery costs €10 for a one-hour delivery window or €8 for a four-hour Eco delivery window. The minimum basket size is €30, and a €3 small basket fee applies to orders under €40.

The service is cashless. You can pay by debit or credit card, Apple Pay or Google Pay. Card payment details are securely processed and stored by Stripe.

A temporary hold will be placed on your account for slightly more than the estimated order total to allow for substitutions, extra items, special requests or in-store price changes. You are only charged the final cost of the items delivered plus applicable fees. Depending on your bank, the pending amount may take up to five business days to update.

Yes. For an active Same Day Grocery order, you can add up to 12 extra items, or additional items worth up to 50% of the value of your current basket, using “Add Extra Items”. If the original pre-authorisation does not cover them, the additional amount may be charged separately after delivery.

No. Once an order has been placed, the payment method used to pre-authorise it cannot be changed. To use a different payment method, the order must be cancelled and a new order placed.

Contact the support team as soon as possible and at least two hours before your order is due for delivery. Because the service operates within delivery zones, not every address change can be accommodated, and the order may need to be cancelled.

At checkout, you can choose how your personal shopper should handle unavailable items. You can select “No need to call me”, where the shopper will choose a suitable substitute on your behalf, or remove the item if no suitable alternative is available. Or “Call me to discuss options”, where they will try to contact you before making a substitution. If you are unavailable, the shopper may still choose a suitable substitute or remove the item if no appropriate alternative exists. For important items or dietary requirements, you can also leave item-specific notes for your shopper.

The VALUEclub card linked to your Dunnes Stores App account is shared with the personal shopper assigned to your order. Eligible vouchers selected at checkout are also shared with the shopper for use in store. Voucher terms, minimum-spend requirements and product exclusions still apply.

Eligible customers aged 65 and over can contact the support team in-app to request access to the free-delivery offer. A minimum spend of €40 applies. The offer is available for a limited time at the discretion of Dunnes Stores, and age/address verification is required on the first delivery.

In the Dunnes Stores App, select “Shop Same Day Grocery”, open the side menu and choose “Chat With Us”. Support is available seven days a week from 8am to 8pm. You can also email [email protected].