I can't sign into my account?

First, make sure you are using the correct email address and your latest password. Please note this will be separate from the account you use to shop Fashion & Homeware at You can reset your account password at any time by clicking Forgot Your Password on the login page. An email will be sent inviting you to reset your password.

I'm having problems accessing your site, what should I do?

Below highlights the browser versions supported by our website on desktop devices:


Non-Mobile Browser/OS OS WIN 8 OS WIN 10 macOS
Chrome latest 3 versions Supported Supported Supported
Safari latest 3 versions Not Supported Not Supported Supported
Firefox latest 3 versions Supported Supported Supported
Edge Latest 3 Versions Not Supported Supported Not Supported
IE 11 Not Supported Not Supported Not Supported


Below highlights the browser versions supported by our website on mobile devices:


Non-Mobile Browser/OS IOS Latest 3 Versions Android Latest 3 Versions
Chrome Supported Supported
Safari iPhone Supported Not Supported
Safari iPad Supported Not Supported
Firefox Not Supported Not Supported
Edge Not Supported Not Supported
Facebook browser (chrome/safari embedded in the Facebook app) Supported Supported


Some older web browsers are not supported on our website and we would recommend that you download the most recent version. If you are not seeing images or having difficulties using our website, please Contact Us for assistance.

I'm having problems registering, what should I do?

Contact our Customer Service who will be happy to help.

Are my payment details secure?

Privacy and security protections are our priority. We use 3D Secure, including Verified by Visa and MasterCard SecureCode systems, to give our online shoppers peace of mind. For full details on the measures we take, see our Privacy Statement.

Why has my payment failed?

Your card is not charged until the morning of your delivery. Your payment will fail if your card has insufficient funds when your order is scanned by your personal shopper. Please ensure your card is valid at the time of delivery.

I am having problems placing my order, what should I do?

Please contact our Customer Service team.