You can access and save your e-gift card in 3 ways:

• Simply click on the link in the e-mail you received and the e-gift card will populate
• Save the e-gift card as a PDF on your phone or
• Print off the e-gift card or
• Add to your google or apple wallet on your phone or
• Add to your Dunnes Stores App

During checkout on dunnesstores.com (Fashion & Home) or dunnesstoresgrocery.com (Grocery) select gift card as your payment type. When prompted, enter the card number and pin and complete your purchase.

If the total order value is less than the value of the physical or e-gift card then the balance remain on the card and can be used for future purchases(unless expired).

Keep hold of your physical gift card or e-gift card for future use.

Order payment can be a combination of gift card and credit or debit card payment.

To use an e-gift card in store, simply show the cashier the e-gift card on either your phone or on a printout. Hover the e-gift card barcode over the checkout scanner for approximately 3 seconds.

Physical gift cards purchased in store are active for use immediately following purchase.

Physical gift cards purchased online on dunnesstores.com are auto activated for use in store 2 working days following purchase for security reasons.

E-gift cards purchased on dunnesstores.com are redeemable from the time a recipient receives and opens their e-gift card.

Corporate gift cards require the ordering company to self activate on dunnesstores.com

To check your gift card balance Click Here then enter the 19-digit Dunnes Stores Gift card number and the 4 digit pin and click Submit.

On a plastic gift card, the 4 digit pin/security code can be found on the reverse of the card next to the gift card number under a peel or scratch off panel.

Physical gift cards are activated in store at the time of purchase and are valid for 5 years.

Physical corporate order gift cards purchased on dunnesstores.com are self-activated by the ordering business and valid for 5 years. E-gift cards purchased on dunnesstores.com are valid for 5 years following purchase.

Euro plastic and e-gift cards can be redeemed in Republic of Ireland stores and used as payment for all delivery countries available on dunnesstores.com (Fashion & Home) and dunnesstoresgrocery.com (Grocery) where the purchase currency is Euro.

UK Pounds plastic and e-gift cards can be redeemed in Northern Ireland stores and used as payment on dunnestores.com (Fashion & Home) where the purchase currency is UK Pounds (GBP).

There are no cash returns on gift cards or vouchers purchased in store. Please note that to cancel your online gift card purchase, you may do so within 14 days from the date that the card(s) were received by you. Please refer to Clause 8 of our General Terms & Conditions for details on how to cancel an online gift card order during a Cooling Off period. Please also see our Gift Card Terms & Conditions.

The balance of your purchase will be added to a gift card/ e-gift cards for future use.

Any change from paper vouchers will be added to a gift card. Remaining balances less than €1.00/£1.00 will be paid in cash.

Your gift card or voucher is like cash, so please treat it carefully. Lost or stolen gift cards or vouchers will not be replaced and we accept no liability for any remaining balance.

VALUEclub points are earned when a customer uses a Dunnes Stores Gift Card to pay for items online or in store. For paper vouchers, points can only be earned on in-store purchases.

For this reason, customers are unable to earn VALUEclub points when a gift card or voucher is purchased initially.

If you sent an e-gift card to the incorrect e-mail address, you can contact our specialised customer service team by e-mail at [email protected] or by phone +353 1 5822946 or +44 800 0868129.

A customer service agent will cancel the card that was sent to the incorrect e-mail address and re-issue an e-gift card to the correct e-mail address if unused.

If there are any issues please contact our specialised customer service team, hosted by our partner BuyATab, by e-mail at [email protected] or by phone +353 1 5822946 or +44 800 0868129 or by email on [email protected].

The transaction on your bank statement will contain the text "Dunnes Stores e-gift".

While the e-gift card transaction starts on the Dunnes Stores site, Dunnes Stores e-gift cards are provided by our trusted partner, Stored Value Solutions (SVS UK Ltd.) or their affiliate company BuyATab. By purchasing an e-gift card you are agreeing to the SVS UK Ltd. Privacy Notice and our Terms and Conditions which can be viewed here.

An alternative form of payment (credit / debit card) is taken so that in the event that the gift card(s) provided does not cover the order balance the alternative form of payment will be used.

When a gift card has been used all refunds for that order will be returned to the gift card.