FAQS
Where do you deliver to?
Our current aim is to deliver to these listed Eircodes : D2, D4, D6, D6W, D14, D16, D18, A94. However, please contact us on 01-6112444 if you are outside of these areas and we will try to facilitate your delivery.
What are your delivery windows?
We deliver daily 7 days a week. We have two slots : Morning from 10am-2pm & Afternoon from 2pm-5pm.
This means flowers will be delivered during that time window - we cannot promise a specific delivery time.
Delivery slot times are subject to change during our busy and extraordinary periods during the year such as Christmas, Valentine’s Day & Mother’s Day.
What do I do if I have an urgent delivery and cannot find a suitable delivery date online?
Please get in touch with us directly in-store at 01-6112444 or [email protected] and we will do our best to facilitate your urgent floral delivery.
What is the cost of a flower delivery?
We charge a flat fee of €8 per delivery.
What should I do when I receive a bouquet?
- Soak up the unique pleasure of receiving a hand-tied bouquet created for you.
- Prepare a suitable vase/vessel by cleaning it out and filling it halfway with fresh lukewarm water.
- Bring the bouquet to a sink and carefully remove the aqua pack and let the water drain away.
- Remove the wrapping around the bouquet - we suggest not to cut the string around the flowers as this will ensure the bouquet keeps its fabulous structure as the florist intended.
- With a suitable scissors or carefully with a floristry knife, cut all the stems 1cm from their ends at a diagonal before placing the bouquet into the vessel.
- Don’t forget to thank the sender! If they love flowers and live in our delivery area, we can help!
How should I care for my flowers?
- If you have unwrapped the bouquet as we have recommended above, we suggest placing the bouquet in a pride of place but please ensure that the air temperature is kept cool and out of direct sunlight. The warmer the environment the sooner your bouquet will begin to deteriorate.
- We recommend replacing the water and giving all the stems of the bouquet a fresh 1cm diagonal cut every two or three days. You may add a packet of ‘flower food’ to the water in the vessel, however, we don’t believe this is necessary as regular fresh water and snipping the stems should do just fine.
- Please remove any wilted flowers after a few days as some varieties will wilt faster than others. This will prevent bacteria spreading to other flowers.
The bouquet received looks different than the image of it online?
Please see the question regarding substitutions further down. However, if your order is incorrect or faulty, you will be entitled to a refund or replacement product. Due to the perishable nature of our products and in order to assist us in resolving any complaints quickly, we would appreciate it if you could let us know within one hour of receiving the order. You may not be eligible for a refund if you fail to notify us within this timescale. Where there is a query regarding a refund, we will seek to review each situation and try to find an amicable solution. However, our decision on such matters will be final.
Is VAT Included?
All prices include VAT.
What is your returns policy?
Due to their perishable nature, flowers are non-returnable. However, if your flower delivery is incorrect or damaged or you are not satisfied with the quality of your bouquet please call directly to our Appassionata Flowers store at 01-6112444 or email [email protected]. We will endeavour to exchange your goods within 24 hours or offer a full refund.
What is your substitution policy?
All products are subject to availability. We reserve the right to substitute some of the contents with an item of equal or greater value. The substituted items will closely match the original choice. Should we feel that the order cannot be processed due to lack of stock we will contact you as soon as possible to arrange an alternative.