FAQS
HOW TO SHOP FOR DELIVERY
How to place your order
for Delivery
STEP 1
CREATE AN ACCOUNT
Click register now and be sure to confirm your email address by clicking on the link sent in your confirmation email.
STEP 2
ADD YOUR VALUECLUB
Sign into your account and select VALUEclub. Once your card has been added, your purchases from the last 6 months will appear under ‘past purchases’.
STEP 3
RESERVE DELIVERY SLOT
Select ‘Reserve Delivery’ at the top of the screen. The delivery charge will vary depending on your chosen slot. Orders can be amended up until 11pm the evening before delivery.
STEP 4
START SHOPPING
To browse by aisle, select the ‘Grocery’ menu. To browse by item, use the search bar. You can also shop by Favourites or Past Purchases.
Things to Know
COSTS & TIMES
Select a 2hr time slot between 8am and 10pm for your delivery. A delivery charge of €4, €6 or €8 will apply depending on delivery slot.
Delivery FAQs
SHOP & SAVE VOUCHERS
We will automatically apply your accrued €10 off €50 voucher(s) to your order. Your €10 off €50 voucher savings are calculated based on the value of vouchers you currently have available on the day of your delivery / collection. You will receive your €10 off €50 Vouchers with your order receipt when it is emailed. These will also be available in the VALUEclub App.
Download the App
PAST PURCHASES
Once you register your account and add your VALUEclub card, your in-store purchases for the last 6 months will appear in this section. Past Purchases can be found at the top of the screen.
Past Purchases
FAVOURITES
Click the heart icon to add a product to your Favourites for easy access. Favourites can be found at the top of the screen.
Favourites
PICKING & PACKING
Our personal shoppers will pick the freshest product with the longest sell by date for your order. They will pack your shopping into crates with care, placing heavier items at the bottom.
VALUEclub
VALUEclub is a way of saying thank you to customers for shopping with us. To collect points for online orders, add your VALUEclub card details to your account by signing in and clicking the ’VALUEclub’ button.
Check the VALUEclub number in your Online Grocery account matches the VALUEclub number in your App. If it doesn’t, please update the VALUEclub number in your Online Grocery account.
More Information on VALUEclub
RETURNS
Your delivery driver will bring products you wish to return back to store and process your refund. If you notice an issue with your order after your driver has left, we are always happy to help. Refunds are processed within 24 hours, please note, the card issuing bank may take a further 3-5 working days to credit the relevant account.
Returns FAQs
SUBSTITUTIONS
If you ‘Allow Substitution’ your Personal Shopper will choose a replacement if the product is out of stock. You can leave your Personal Shopper notes if there are certain substitutions you would prefer over others. Your Delivery Driver will inform you of the substitution. You can keep it or get a refund.
More Information
OFFERS
Find all the offers on at Dunnes Stores Grocery, everything from Seasonal Offers, Weekly Wonders, Mix & Match and more.
Our Current Offers
COSTS & TIMES
Select a 2hr time slot between 8am and 10pm for your delivery. A delivery charge of €4, €6 or €8 will apply depending on delivery slot.
Delivery FAQs
SHOP & SAVE VOUCHERS
We will automatically apply your accrued €10 off €50 voucher(s) to your order. Your €10 off €50 voucher savings are calculated based on the value of vouchers you currently have available on the day of your delivery / collection. You will receive your €10 off €50 Vouchers with your order receipt when it is emailed. These will also be available in the VALUEclub App.
Download the App
PAST PURCHASES
Once you register your account and add your VALUEclub card, your in-store purchases for the last 6 months will appear in this section. Past Purchases can be found at the top of the screen.
Past Purchases
FAVOURITES
Click the heart icon to add a product to your Favourites for easy access. Favourites can be found at the top of the screen.
Favourites
PICKING & PACKING
Our personal shoppers will pick the freshest product with the longest sell by date for your order. They will pack your shopping into crates with care, placing heavier items at the bottom.
VALUEclub
VALUEclub is a way of saying thank you to customers for shopping with us. To collect points for online orders, add your VALUEclub card details to your account by signing in and clicking the ’VALUEclub’ button.
Check the VALUEclub number in your Online Grocery account matches the VALUEclub number in your App. If it doesn’t, please update the VALUEclub number in your Online Grocery account.
More Information on VALUEclub
RETURNS
Your delivery driver will bring products you wish to return back to store and process your refund. If you notice an issue with your order after your driver has left, we are always happy to help. Refunds are processed within 24 hours, please note, the card issuing bank may take a further 3-5 working days to credit the relevant account.
Returns FAQs
SUBSTITUTIONS
If you ‘Allow Substitution’ your Personal Shopper will choose a replacement if the product is out of stock. You can leave your Personal Shopper notes if there are certain substitutions you would prefer over others. Your Delivery Driver will inform you of the substitution. You can keep it or get a refund.
More Information
OFFERS
Find all the offers on at Dunnes Stores Grocery, everything from Seasonal Offers, Weekly Wonders, Mix & Match and more.
Our Current Offers