CHECKOUT & PAYMENTS
How do I checkout?
Once you have reviewed your cart and are happy with your order, you can select the Checkout button below your cart. You will then be asked to confirm your delivery address, choose a delivery slot and continue to payment where you can input your payment details. You can then review your order once more and add any additional shopper notes before placing your order. An estimate of your Order Total will be shown but you will not be charged until all of your items have been scanned.
How do the €10 off €50 vouchers work?
We’ve got you covered, get €10 off every €50 you spend to the value of €150. These will be automatically deducted from your order.
At the checkout, you can see the number of €10 off vouchers that you have reached along with an indication of the next one. Please note that the calculation is based on the cart total less the savings and promotions.
Offer excludes online delivery fee, clothing, footwear, homewares, café, alcohol (does not affect non-alcoholic items from 11/01/21), tobacco, medicines, infant milk formula, lottery products, checkout bags, savings stamps, gift vouchers/cards, & mobile top-up & items purchased for resale.
If qualifying items are returned, thereby reducing the value of the original transaction to below the qualifying threshold the value of the corresponding voucher(s) will be deducted from the refund unless the voucher(s) issued in the original transaction are returned at the same time.
Why am I unable to checkout?
If the checkout button is greyed out, you may have items in your cart that are now out of stock. You will need to remove the item(s) from your cart and select an alternative.
Our Customer Service team will always be happy to help.
What payment methods do you accept?
We accept the following forms of payment; Visa and Mastercard. Unfortunately, at this time we do not accept gift cards.
Do you pre-authorise my card details?
No, we don’t pre-authorise card details. Funds are not taken until your order has been scanned. However, we do pre-approve your card to ensure it is valid and will seek to authenticate (but not charge) 115% from your bank to cover your shop. This allows for changes such as substitutions that may occur before day of delivery. Your card will not be charged until the day of your delivery. It is important to ensure your card has sufficient funds and is valid at the time of delivery.
Why was I charged a different amount than what was shown at checkout? What is a guide price?
When you make an online order, the total amount is shown as a ‘guide price’. This means your total order at the end of your shop is an estimate based on the products you have ordered. Your actual total is not calculated until your order has been scanned and put together for delivery. This is for a number of reasons;
- Some items are valued by weight, such as meat, cheese, fruit and veg.
- An item that you ordered was not available and had to be substituted.
- The prices of some items may vary depending on when you placed your order.
This actual cost cannot be calculated until the products have been chosen by your shopper.
Are Online Grocery prices the same as in-store?
Yes, our prices online are the same as in-store.
How will I know if my order was successful? / Will I get a confirmation email?
When you have checked out and your order has been placed, you will receive a confirmation email with:
- Customer Name
- Order number
- Order details – prices and quantities of each product.
- Delivery Address
- Delivery Slot confirmation
- Estimated Order Total
My payment failed, what should I do?
In order to ensure delivery of your order please complete the steps below.
- Make sure that your account is topped-up and has sufficient funds. Call us on 0818 332 100 to let us know when this is done so we can retry the payment.
- If retrying with the same card is not possible, you can pay with an alternative card by logging into your Dunnes Online Grocery account using the link below, and following these steps:
- Click here to Login
- Go to 'My Account'
- Select 'My Orders'
- Click on 'Modify Payment'
- Confirm by clicking 'YES, MODIFY PAYMENT METHOD FOR THIS ORDER'
- Select 'Add New Card' and chose or enter the billing address
- Click on 'ADD CARD & UPDATE PAYMENT'
- Enter in new card details and click 'ADD CARD'
- You may be challenged by your bank
- Your payment update should now be complete
- Please call us on 0818 332 100 to let us know when this is done so we can retry the payment.
If you have any difficulties please call us on 0818 332 100 and we will be happy to assist you with this process.
Will I get a receipt?
Your Delivery Driver will give you your receipt when your order has been delivered. You can check your receipt against your order to ensure you have received everything. Our Delivery Drivers will happily answer any questions you might have about your delivery.
How can I adjust my payment details?
To add or remove a card on your account, click on My Account in the top right-hand corner and then select Payment Methods.
Is there a third-party bank payment verification?
Some banks may ask for verification when items are purchased online. You can check this with your bank.
When does Dunnes Stores take payment for my order?
Once your order has been scanned, payment will be processed. This is to ensure that you are not overcharged for items that were not in stock or for items that were substituted. Therefore, it is important to ensure that your card is valid and has sufficient funds at the time of delivery.
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