Home > FAQs > How to Shop
 

FAQS


HOW TO SHOP

 

How do I navigate the Dunnes Stores Online Grocery website? 

Start browsing from the Home Page by clicking on the Grocery heading in the navigation bar. A list of departments such as Baby, Food Cupboard and Simply Better will appear. By clicking on any of the departments, you will be brought to a page where you can scroll through the aisles of that department - just like in a store. For example, if you click on Food Cupboard, you can search aisles such as chocolate, breakfast cereals and canned meat.
You can also shop using the following quick links on the main menu:

Past Purchases
If you have registered an account and added your Dunnes Stores VALUEclub card, your in-store and online purchases for the last 6 months will appear in this section.

Offers
Our Top Offers across the store are located here.

Favourites
Click the heart icon at the top right of the product to add it to your Favourites for easy access. Favourites can be found at the top of the screen.

For more details on how to shop click here.



How do I search for a product?

You will find the search bar at the top of the Homepage. Simply type in the name of the item you are looking for and a list of available products will appear as you type. Click enter for a list of items that match your search. You can then filter your results by category, dietary requirements and brand to find what you need.



I cannot find an item online that I would like to buy, what can I do?

Products shown online are based on store availability. If you cannot find what you are looking for, please contact our Customer Service team so we can work with the store on availability.



How do I add products to my basket?

To add a product to your basket, just click Add to Cart which is located below each product. To change the quantity of a product in your basket, use the increase and decrease buttons or type the quantity you wish to order into the quantity box.



Can I add a previous order to my cart?

All of your past orders will be saved to your account. You can repeat that order or make adjustments to your order when logged in to your account.



Can I create a shopping list?

Creating a shopping list can help you save time on your weekly grocery shop. To create a list, you must be logged into your account.



How do I add items to my shopping list?

Throughout the week, you can add items to a shopping list so that everything will be ready for you when you want to checkout. To add an item to your list, click on the product you wish to add and select Save for Later. You will be asked whether you want to add the item to an existing list or create a new list. Once added, click Save.



How do I view special offers? 

Navigate to our Offers page to see our latest offers. The link to the Offers page is located at the top left of the screen. You can also see if there are any offers on the items in your Favourites and Past Purchases sections.

When browsing products, you can select ‘View Deal’ to see any additional products that are part of the promotion allowing you to easily add them to your cart. On the checkout page, we will notify you if you have items in your cart that have missed offers e.g. buy 2 for 3.



What are favourites and past purchases?

Favourites:
Click the heart icon at the top right of the product to add it to your Favourites for easy access every time you shop. Your Favourites can be found at the top of the screen.

Past Purchases:
If you have registered an account and added your Dunnes Stores VALUEclub card your in-store and online purchases from the last 6 months will appear in this section. Your Past Purchases can be found on the top of the screen.

 


How can I check product ingredients/information?

Each product on our website has a description with nutritional information, calories, origins, allergy advice and ingredients. You can find this when you click on any product.

 


Are there any limits on how much I can buy of an item?

We are limited by stock availability in-store and reserve the right to restrict quantities for key products.

 


How do I amend the number of products in my basket?

To change the quantity of a product in your basket, use the increase and decrease buttons or type the quantity you wish to order into the quantity box. To remove a product, simply click on the bin icon and then Remove to delete the product from your cart.

 


How do substitutions work?

If you Allow Substitution your Personal Shopper will choose a replacement if the product is out of stock. Your order will default to allow substitutions on all items but you can deselect all if you would prefer not to avail of this.

You can leave Shopper Notes for each product if there are certain substitutions you would prefer over others. You will not be charged for unavailable items. You will also receive an email confirming your order has been completed with a list of substitutions. If you don’t want the substituted product, we will be happy to refund it – just let your Delivery Driver know and your order will be updated.

 


How do I add or amend substitution notes/shopper notes?

You can advise your Personal Shopper what to do if any of your products are unavailable and what to pick as a substitute, for example, Rich Tea biscuits if there are no Digestives. You can also express a preference in a note, such as ‘green rather than yellow bananas’. You can do this by clicking Review Cart at the bottom of your basket. Your Personal Shopper will try their best to accommodate your preferences, however, this may not always be possible.

 


What if I am not happy with the substituted product?

If you are unhappy with the item substituted in your order, you will be refunded. You can return the item with your Delivery Driver or in-store. You can also contact our Customer Service team if you discover a problem when you unpack your goods.



Can I check or request product best before dates?

If there is a specific product with a specific best before date you would like us to look out for, you can leave a note for your Personal Shopper. This can be done when adding the product to your order or when you are checking out. We will try our best to facilitate these needs for you.

 


Can I leave notes for my Delivery Driver?

You can leave delivery notes for your Delivery Driver when adding an address to your account. This will allow your driver to plan ahead so your order gets to you as soon as possible. For example, ‘narrow lane - please park at the end of the lane'.

 


How do the €10 off €50 vouchers work?

We’ve got you covered, get €10 off every €50 you spend to the value of €200. These will be automatically deducted from your order.

At the checkout, you can see the number of €10 off vouchers you have reached along with an indication of the next one. Please note that the calculation is based on the cart total less the savings and promotions.

Offer excludes clothing, footwear, homewares, café, alcohol (does not affect non-alcoholic items from 11/01/21), tobacco, medicines, infant milk formula, lottery products, checkout bags, savings stamps, gift vouchers/cards, & mobile top-up & items purchased for resale.

If qualifying items are returned, thereby reducing the value of the original transaction to below the qualifying threshold the value of the corresponding voucher(s) will be deducted from the refund unless the voucher(s) issued in the original transaction are returned at the same time.

 


Why can’t I add alcohol to my cart?

Alcohol can only be sold during set hours. These hours are;

  • Monday to Saturday from 10:30 am to 10 pm and;
  • Sunday and St Patrick’s Day from 12:30 pm to 10:00 pm.

If you wish to purchase alcohol, you will be unable to book a slot where any part of the delivery may fall outside of the hours listed. This includes 10-11 am slots for example.

 


How do I place my order?

When you have selected all the items that you wish to purchase and are ready to checkout, click on the ‘Cart’ button and select ‘Review Cart’. Make sure you have everything you need in your cart and then click ‘Checkout’. You will be asked to select your delivery address or add a new one. Your delivery address must be in the catchment area of your chosen location.

You will then be asked to ‘Choose a Delivery Time’ (Remember, when purchasing alcohol, you can only choose a delivery time between Monday to Saturday from 10:30 am to 10 pm and Sunday and St Patrick’s Day from 12:30 pm to 10 pm.

Once this is complete you will be asked to input your payment details. The final step is to review your order, enter your mobile number and any additional notes for your Personal Shopper.

 


How is my order confirmed?

When you have checked out and your order has been placed, you will receive a confirmation email with:

  • Customer Name
  • Order number
  • Order details
  • Delivery Address
  • Delivery Slot confirmation
  • Estimated Order Total

 


How do I make changes to my order? 

You can change your order up until 11pm the day before your order is scheduled for delivery. The following amendments can be made on the Review Cart page:

Amending Products
To change the quantity of a product in your basket, use the increase and decrease buttons or type the quantity you wish to order into the quantity box. To remove a product, simply click on the bin icon and then Remove to delete the product from your cart.

Amending Substitution Notes
Allow Substitutions to tell your shopper to find a suitable substitute if the product you ordered is out of stock.

Amending Shopper Notes
You can type any additional notes about a product into the Enter a Note box before checking out, on the Review Cart page. For example, ‘make sure steaks are all of equal size’. Your Personal Shopper will read these and try their best to meet your needs.

 
More FAQs

More FAQs

Contact us

DON'T SEE YOUR QUESTION?